Terms and Conditions (including Privacy Policy)
Contract/Agreement
The contract is between Salamanda Travel Pty Ltd - either operator or agent - and any person (client) travelling or intending to travel on an itinerary or tour supplied. This agreement shall be interpreted in accordance with the law of the State of Queensland in the Commonwealth of Australia. The actions, claims, demands or suits arising out of this agreement shall be exclusively justiciable in the courts of the said state. Salamanda Travel has the sole authority to vary or omit any of these terms.
Quotations
All quotations are subject to availability of services quoted and are not guaranteed until the deposit is received and booking confirmed. Some quotations will have validity dates on them and if a deposit is not received by that expiry date then the quotation will automatically cancel without notification to you.
Bookings
To secure a booking, Salamanda Travel requires a completed Booking Form or e-mail, or fax sent by the client, or the parent/legal guardian (if the client is under 18 years), and payment details (credit card number, expiry date, name on card). SalamandaTravel accepts American Express (Australian rentals only), MasterCard and Visa. Currently no credit card surcharges apply but this is subject to change.
A booking is valid from the date Salamanda Travel confirms acceptance in writing. Salamanda Travel reserves the right to decline any booking at their discretion.
Deposits
A deposit will be required to confirm any booking. Deposit conditions for certain products may vary and we will advise you in writing of these conditions at the time of quotation.
Final Payment
Final payment may be due 28 days prior to travel date. No vouchers will be issued until final payment is received. Final payment conditions for certain products may vary and we will advise you in writing of these conditions at the time of quotation. In the case of non-payment of the balance by the due date, Salamanda Travel will treat the booking as cancelled unless the client communicates to the contrary.
Minimum Booking
We have a minimum booking policy of $100.00.
Prices
Please note that we process all payments in Australian dollars. Important! For international credit card holders, your bank will also charge you an international transaction fee, which is normally a percentage of the transaction amount. We do not accept any responsibility for charges processed by the credit card provider.
Cancellations
All cancellations must be in writing and can either be per email, facsimile, or by letter. No cancellation will be accepted unless received in writing and received by us directly from you. The date that we receive the cancellation notice is the date that it is deemed cancelled.
Cancellation fees differ between travel products (campervans, cars, trains and accommodation). Please refer to your quote for the cancellations fees pertaining to your booking.
Refunds will not be made for bookings cancelled due to inclement weather. We strongly recommend that you take out personal travel insurance, including cancellation insurance!
Problems
In the event that a client has a complaint about any of the travel arrangements, they must advise the relevant supplier at the time and inform SalamandaTravel in writing. This will assist settlement of any grievance or complaint. Any disputes over the quality, fitness and condition of the product is between the client and the product supplier and as such, SalamandaTravel cannot be held liable for any problem with the product supplied.
SalamandaTravel accepts no liability for personal injuries and losses.
It is the client's responsibility to choose a trip within their capabilities.
Other Conditions
Salamanda Travel as operator or agent finalises all arrangements for these products on the express condition that it shall not be held liable for any injury, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or equipment or by Acts of God or through the acts of default of any company or person engaged in conveying the passengers or in carrying out our arrangements of the tours or otherwise in connection herewith. Salamanda Travel reserves the right to change any of the facilities, services or prices described in the information provided.
Salamanda Travel accepts no liability for any action or activity undertaken by the client arranged independently or SalamandaTravel while on holiday. SalamandaTravel shall not be liable to compensate clients for associated expenses incurred as a result of their booking. No refund will be made for any unused services that are included in the price.
Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice.
Please note that the car, campervan and motorhome rental companies reserve the right at their sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Disclaimer
Illustrations and text in any of our brochures/documentation/web page are representations only of the product depicted. Variances in actual products offered could occur due to modifications and/or upgrades to the product design.
_________________________________________________________________________________________________________________________________________
Salamanda Travel is committed to protecting and maintaining the privacy of your personal information. In Australia, New Zealand and the United States of America, various acts regulate the handling of personal information (for example, name and address details) by private sector organisations. In Australia, the applicable act is the Commonwealth Privacy Act of 1988, in New Zealand the Privacy Act of 1993 and in the USA the Freedom of Information Act (FOIA) of 1967.
This policy explains how Salamanda protects your privacy, and is a summary of how we collect, use and disclose personal information provided to us. When you apply to use our service, you consent to us using and disclosing your personal information in accordance with this policy.
Please refer to the section in this policy titled ("What you consent and agree to"). This policy applies to personal information we hold in Australia, New Zealand or the USA. In this policy we also explain how we can be contacted if you have a query about any personal information we hold about you. We recommend you take the time to read this privacy policy and retain it for future reference.
In Australia, "Salamanda" is a trading name of Salamanda Travel PTY Ltd, ABN 70 096 818 656.
When you rent a vehicle from Salamanda, we need to collect certain information from you. The service that you use will determine exactly what information we collect. The information may include your:
In certain circumstances, we may collect sensitive information about you. For example, we may collect information about your membership of a professional association in order to provide you with the correct discount for our services. Sensitive information under the relevant Privacy Act includes information about an individual's membership of a professional or trade association.
We will only collect sensitive information about you in accordance with the law. How we collect the information will depend on how you use our services. We may collect information directly from you by telephone, fax, email, over the counter, completion of an application or enrolment form, or through our Internet based service. We may also collect information about you indirectly through a travel agent, a corporate program or through one of our partner programs.
You can choose not to provide some of your personal details, but this may prevent us from providing our services to you or limit our ability to provide the level of service you would normally expect from us.
We strive to ensure a stress-free rental experience, and we are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the highest level of service, we may use and disclose your personal information for the following purposes:
We use your personal information to:
We may use and disclose your personal information to offer you products and services provided by Salamanda and related companies, franchisees and licensees of Salamanda. We may also use (but not disclose) your personal information to offer you products and services provided by companies participating in Salamanda partner programs
We use up to date techniques and processes, which meet current industry standards to ensure that your personal information is kept secure and confidential. Only employees of Salamanda and those authorised to perform services on our behalf will have access to your personal information. We will not retain any of your personal information for longer than required, except to fulfil our legal obligations. With your help, we will take all reasonable steps to make sure that personal information is kept complete and up to date.
We are committed to ensuring that personal information held by us is up to date and accurate. If you find inaccurate information, please contact us. We will then take all reasonable steps to correct the information.
You may ask us to give you access to personal information we hold about you at any time. This access is subject to certain exceptions. You may not obtain access to information relating to existing or anticipated legal proceedings between us and you.
You can request access to your information by email or phone. You will be asked to specify the information that you want access to, and will need to verify your identity before we are able to provide the information. This is a free service unless the information you request requires us to access archived material or spend significant time in preparation or research. If this occurs we will advise the likely cost in advance and can help refine your request if necessary.
If you believe the personal information that we hold about you is inaccurate or incomplete, and Salamanda does not agree, we will provide a statement expressing your disagreement with the information where the information is stored.
If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact us in the following ways:
Mail:
Attention: The Customer Service Manager
Salamanda Travel
PO Box 138
Northgate
Queensland 4013
AUSTRALIA
When you provide us with your personal information, you consent and agree to our use and disclosure of your personal information in accordance with this policy including, and particular to:
a. Our use and disclosure of that information in order to provide the service you have requested and for any other compatible purpose including the management, protection and development of our business;
b. The disclosure of your personal information to entities located outside of Australia in the case of Australian Rentals, New Zealand in the case of New Zealand Rentals and the United States of America in the case of USA rentals. This may include disclosures to any franchisees, licensees or agents of Salamanda, our service providers and program partner organisations; and
c. Our use and disclosure of your personal information for direct marketing purposes.
This is our current privacy policy outlining our personal information management practices. It replaces any other privacy policy published by us to date. We may change this policy at any time. To obtain an up to date copy of the policy, please contact Salamanda (see "Who can I contact for further information?" above).