This document contains a summary of some of the Apollo Rental Conditions for 01 April 2011 to 31 March 2012. For full detailed conditions refer to the conditions outlined in the Rental Agreement at pick-up. All prices quoted in this document are in Australian dollars.
Protection Package
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, you may be entitled to claim for your personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that you take out your own Personal Injury Travel Insurance.
If you are responsible for the accident the Vehicle's third party insurance should cover you for your liability except where you have committed a breach of the Vehicle's third party insurance e.g. drink driving.
Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However you are responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. You are also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental period. The Liability will be refunded if Apollo is successful in recovering the cost of the damage from the third party.
Standard Liability
Apollo's rental charge includes a Standard Liability of AU$7,500.
A Bond of AU$7,500 will be collected from you at the time of entering into the Rental Agreement. Payment of this Bond is only accepted by credit card. The AU$7,500 will be debited to your account immediately. An administration fee (equal to the merchant surcharge) applies.
The Standard Liability can be reduced by purchasing one of the following Reduction Options:
1) Reduction Option 1
A Liability of AU$2,500 applies. You can purchase this Option by paying to Apollo $27 (all vehicles) per day. The maximum amount payable by you for this Option is AU$1,350.
With this Option a Bond of AU$2,500 will be collected.
2) Reduction Option 2
A Liability of AU$0 applies. You can purchase this Option by paying to Apollo $44 (all vehicles) per day. The maximum amount payable by you for this Option is AU$2,200.
Under this option 1 windscreen, 2 tyres and demurrage will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.
With this Option a Bond of AU$250 will be collected.
Security Deposit (Bond)
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
- If you do not take any Reduction Option, a Bond of AU$7,500 will be collected from you at the time of entering into the Rental Agreement. Payment of this Bond is only accepted by credit card. The AU$7,500 will be debited to your account immediately. An administration fee (equal to the merchant surcharge) applies.
- With Reduction Option 1, a Bond of AU$2,500 will be collected from you at the time of entering into the Rental Agreement. Payment of this Bond is only accepted by credit card. The AU$2,500 will be debited to your account immediately. An administration fee (equal to the merchant surcharge) applies.
- With Reduction Option 2, a Bond of AU$250 will be collected from you at the time of entering into the Rental Agreement. Payment of this Bond is only accepted by credit card (imprint with authorisation). Sufficient funds must be available on the credit card.
The Bond is fully refundable when the Vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with by you. If there is damage to the Vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of your relevant Liability. However if you breach the terms of the Rental Contract and the Bond is insufficient to cover the damage, then any extra cost will be charged.
Your Full Responsibility
At all times you will be responsible for:
- Damage caused where the terms of Rental Contract have been breached.
- Damage caused by negligence.
- Damage caused to the Vehicle in any way by part or total water submersion or salt water.
- Damage caused due to a single vehicle roll over.
- Damage caused to the Vehicle by the renter's willful conduct.
- Damage caused to the Vehicle by the use of snow chains.
- Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
- Damage or loss caused to any personal belongings.
- Damage caused due to use of incorrect or contaminated fuel.
- Damage to the awning.
- Damage to the overhead or underbody of the Vehicle except where Reduction Option 2 or Inclusive Rate have been purchased.
__________________________________________________________________________
Rental Charges
Rentals are charged per calendar day. Day of pick up and day of drop off are included as days of rental regardless of time of pick up and drop off.
Flex Rates - Flex rates are subject to change each week. The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 35th day. All rental days from the 36th day on are counted as a new booking and the flex rate that applies for the 36th day will be used from then on, the flex rate that applies for the 71st rental day will be used from then, etc.
Payments
Apollo accepts credit card, debit card or EFTPOS for payment of rental charges or additional products at pick-up. The Security Deposit (Bond) can only be paid by credit card.
Apollo accepts the following credit cards – Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% on any transaction, including the Bond. American Express and Diners Club will incur an additional 4.5% surcharge fee on any transaction.
No cash payments will be accepted under any circumstances.
Rental Duration
The minimum rental for all vehicles is 7 days. (Minimum rental periods apply for one-way rentals).
Exceptions:
- Bathurst and Phillip Island races: a 10-day minimum rental period applies for east coast locations (Adelaide, Brisbane, Cairns, Melbourne and Sydney) - dates to be advised.
- Christmas: a 10-day minimum rental period applies for all locations during the period 15 December 2011 to 05 January 2012.
Minimum rental periods are subject to change during peak seasons.
Branches
Apollo has campervan branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth and Sydney. Branches are open seven days a week, 8am to 4:30pm. The latest pick-up or drop-off is 4.00pm.
Exceptions:
- All branches will be closed Christmas Day, New Year's Day and Good Friday.
- The following branches are closed during the following times:
- 01 May to 31 August: Hobart closed on Saturday and Sundays
- 01 December to 31 March: Darwin closed on Saturday and Sundays
- 01 December to 31 March: Alice Springs closed on Sundays
Broome Surcharge
An additional charge of $750 applies to all rentals picking up or dropping off (or both) in Broome. This is in addition to the one-way fee if applicable. Only the Hitop, 4WD Adventure Camper and 4WD Outback Camper are available for hire to and from the Broome branch.
Transfer
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Apollo branch are not included in the rental price. It is the client's responsibility to get to and from the branch.
Taxes
Our rates include 10% GST and 3% tax levy.
Driver's Licence
- A current and full state or national driver's licence is required per driver at pick-up.
- Provisional licences are not accepted.
- Copies or translations of driver's licences are not accepted. The original driver's licence must be shown at tie of pick-up when driver is present.
- If the licence is not readable in English, an international driver's licence must accompany the original licence.
- An accredited English translation will be accepted in lieu of an international driver's licence.
- The licence must have been held for at least 2 years and be valid for the whole length of the rental.
Age Restrictions
The minimum age to drive a vehicle is 21 years. For drivers 76 years of age or over, a current medical certificate stating that the customers is fit to drive for the duration of the hire is required upon vehicle collection. The medical certificate must be issued no earlier than 2 weeks before pick-up to be valid.
Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils and tea towels).
Bedding includes (per person): 1 x doona/duvet (sleeping bags in 2/3 Berth Hitop, 4WD Adventure Camper and 4WD Outback Camper), bed sheet, pillow, pillow case and bath towel. You may wish to bring your own beach towel.
Maps and Campground Guides
Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.
For campground information, please see:
www.big4.com.au
www.toptouristparks.com.au
www.familyparks.com.au
Apollo clients receive a 10% discount at Top Tourist Parks and Family Parks (discount cards supplied at pick-up).
Apollo Welcome Pack
Each vehicle is supplied with a complimentary Apollo Pack for the first night. The pack contains, m atches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar satchels.
Baby and Booster Seat Configurations
2/3 Berth Hitop Camper: Cannot be fitted
2 Berth S/T Euro Tourer: Cannot be fitted
2 Berth 4WD Adventre Camper: Cannot be fitted
3 Berth Euro Cruiser: 1 x Baby Seat OR 1 x Booster Seat
4 Berth Euro Camper: 2 x Baby Seats OR 1 x Baby Seat and 1 x Booster Seat
4 Berth Euro Star: 2 x Baby Seats OR 1 x Baby Seat and 1 x Booster Seat
6 Berth Euro Deluxe: 2 x Baby Seats OR 1 x Baby Seat and 1 x Booster Seat
4 Berth 4WD Outback Camper: 2 x Baby Seats OR 2 x Booster Seats
Notes:
Baby Seats are required for young children as follows:
- 9 to 18 kg weight; or
- 6 months to 4 years of age (on average); or
- above 70cm in length.
Booster Seats are required for young children as follows:
- 14 to 26 kg weight; or
- 4 to 7 years of age (on average).
Child restraints from overseas may not conform to the stringent standards required in Australia. Apollo therefore strongly recommends overseas renters not to bring their own child restraints, as they will not be allowed to use them in Apollo vehicles.
Apollo advises that clients should travel to and from their branches via taxi. If clients have children that require a child restraint then Apollo strongly recommends clients pre-order a taxi with appropriate child restraints to meet their requirements.
Baby Capsules are not permitted in any Apollo vehicle.
Bikes and Surfboards
Bulky items, such as bikes and surfboards, are not permitted in (or on) the Apollo vehicles. The Apollo vehicles do not come with roof racks, bike racks or tow bars. Items such as golf clubs and fold up wheelchairs are permitted.
With all bulky items, Apollo does not accept any responsibility for any damage caused to the client's property. However clients are responsible for any damage that the bulky items cause to the rental vehicle, regardless of any Liability Cover taken.
L.P. Gas Refill Service Fee
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 - Hitop / Euro Tourer / 4WD Adventure Camper / 4WD Outback Camper
$35 - Euro Cruiser / Euro Camper / Euro Star / Euro Deluxe
The gas bottle can be returned empty to Apollo at the completion of the rental. The fee applies for each part of a multiple rental.
One Way Rentals
ADL |
|
7 |
ASP |
|
7 |
14 |
BNE |
|
21 |
21 |
21 |
BME |
|
14 |
14 |
7 |
21 |
CNS |
|
14 |
7 |
14 |
14 |
14 |
DRW |
|
14 |
14 |
14 |
21 |
21 |
21 |
HBA |
|
7 |
7 |
7 |
21 |
14 |
14 |
7 |
MEL |
|
14 |
21 |
21 |
14 |
21 |
21 |
21 |
14 |
PER |
|
7 |
14 |
7 |
21 |
14 |
21 |
14 |
7 |
21 |
SYD |
One way rentals are available between all branches subject to the minimum rental periods in the above table. A one way rental fee of AU$250 is charged for rentals 20 days or less per segment. The one way fee is not paid for 21+ day rentals.
Travel Restrictions
2WD Vehicles:
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads or well maintained access roads (less than 5 kilometres long) to recognised campgrounds.
Two Wheel Drive Campervans/Motorhomes may only travel to the following remote areas with the express written permission of Apollo: Any Islands, including Tasmania and Kangaroo Island. Remote area conditions apply.
4WD Vehicles:
Four Wheel Drive Vehicles can also be driven on recognized unsealed tracks but may only travel to the following remote areas with the express written permission of Apollo: Any Islands, Tasmania, Simpson Desert, Cape York (north of Daintree River), Oodnadatta Track, Birdsville Track, Tanami Track, Gibb River Road, Kalumburu Road, Warburton Road, Strzelecki Track, Cape Leveque, Bungle Bungles, the Plenty Highway, Burke Development Road from Chillagoe to Normanton and Savannah Way from Normanton to Borroloola, Finke Road, Central Arnhem Road, Arnhem Land in general and any other remote area.
Vehicles are NOT permitted to travel on the Canning Stock-route, The Lost City in Litchfield Park, Gunbarrel Highway, the Old Telegraph Road section of the road to Cape York, Boggy Hole (Finke Gorge National Park), the Old South Road from Maryvale to Kinkea and the last 2 kilometres of the Lennard River Gorge Road, at any time.
Vehicles are NOT permitted to Cape York between the months of December to May. At all other times permission is required.
At the time of booking, please advise if you wish to travel through any of these restricted areas/roads. In the week leading up to your rental, the relevant Apollo branch will check the local conditions and confirm if you are able to travel through the nominated areas/roads. If permission is denied, you will need to choose an alternative travel route. Please note that any cancellations at this time will be sub j ect to Salamanda Travel 's normal cancellation fees.
Please note that in the event of an accident or breakdown in a remote area or in an area not permitted by Apollo, you are responsible for all costs associated with the recovery of the vehicle to Apollo's nearest branch.
Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental.
Change of Vehicle
Apollo reserve the right to substitute a comparable vehicle or superior vehicle at no extra cost. This shall not constitute a breach of contract, and does not entitle the renter to any refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.
Roadside Assistance
All vehicles are enrolled in the Australian Automobile Association and emergency roadside assistance is available in all States.
Repairs
Although Apollo run late model vehicles, it may happen that small repairs are required. Repairs up to $50 may be affected without authorization and will be reimbursed. For amounts over $50, Apollo will need to be informed in advance.
Toll Roads (Melbourne)
There are a number of toll roads around Melbourne . If you intend to travel on these toll roads, you need to organise a pass for the relevant road. There are no toll gates so you have to organise a pass prior to travel.
City Link: For travel on the City Link freeway, please contact http://www.citylink.vic.gov.au
East Link: For travel on the East Link freeway, please contact http://www.eastlink.com.au
Toll Roads (Brisbane)
There are a number of toll roads around Brisbane . If you intend to travel on these toll roads, you can either organise a pass prior to travel or pay for your toll (over the phone using your credit card) up to 3 days after passing through the toll. There are no toll gates so you cannot stop to pay your toll.
For more information please call 1300 046 842 or visit http://www.govia.com.au. Traffic Infringements
Apollo reserve the right to charge the renter for any speeding or parking fines, traffic infringements and road toll fines. An additional administration fee of AU$75 per fine will apply to cover the costs of processing.
Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Booking Amendments
1) Prior to pick-up:
If you wish to make any changes to your booking BEFORE pick-up the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
If you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 days or more, the booking change rule applies as outlined above.
Booking amendments must be made at least 14 days prior to pick-up to avoid the following:- if an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
2) After pick-up:
Changes or rental extensions must be made through Apollo directly. The additional days will be charged at the applicable rate (as advised by Apollo) available at the time of the extension.
- Rental Extension: If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension. The additional days will be at the Gross Rate available at the time of the extension.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
- Rental Reduction: There are no refunds for returning the vehicle early.
- Change of Drop-off Destination: If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Apollo Head Office. Subject to the change being approved, an additional charge of $700 will be charged.
Travel Insurance
Apollo strongly recommend that clients ensure they take out the highest level of Travel Insurance.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Important
Apollo reserve the right to refuse any rental at our discretion.
Additional Equipment
To be requested at time of reservation and paid by customer on pick up at branch:
- Camping Chair: AU$15.00 per rental
- Camping Table: AU$20.00 per rental
- Baby/Booster Seat: AU$20.00 per rental
- GPS Navigation System: AU$10.00 per day (maximum $100 per rental)
- Fan Heater (240V): AU$15.00 per rental
- Cooling Fan (240V): AU$15.00 per rental
- Satellite Phone: AU$20.00 per day plus call costs
- First Aid Kits: A first aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned, the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
Rates/Terms/Conditions
Are subject to change without notice.
Branch Locations
Adelaide
969 Port Road
Cheltenham SA 5014
- Distance from Airport: 12 Kilometres
- Distance from City: 12 Kilometres
Alice Springs
40 Stuart Highway (Cnr Smith Street)
Alice Springs NT 0871
- Distance from Airport: 18 Kilometres
- Distance from City: 1 Kilometre
Brisbane
698 Nudgee Road
Northgate QLD 4013
- Distance from Airport: 5 Kilometres
- Distance from City: 14 Kilometres
Broome
C/- Kimberley Sightseeing Centre
Shop 1, 4 Sanctuary Road
Cable Beach (Broome) WA 6725
- Distance from Airport: 2 Kilometres
- Distance from City: 2 Kilometres
Cairns
432-434 Sheridan Street
Cairns QLD 4870
- Distance from Airport: 4 Kilometres
- Distance from City: 4.5 Kilometres
Darwin
440 Stuart Highway
Darwin NT 0800
- Distance from Airport: 10 Kilometres
- Distance from City: 8 Kilometres
Hobart
No.1 Llanherne Drive
Hobart Airport
Cambridge TAS 7170
- Distance from Airport: 2 Kilometres
- Distance from City: 14 Kilometres
Melbourne
11 Mareno Road
Tullamarine VIC 3043
- Distance from Airport: 5 Kilometres
- Distance from City: 20 Kilometres
Perth
266 Great Eastern Highway
Belmont WA 6104
- Distance from Domestic Airport: 2 Kilometres
- Distance from International Airport: 5 Kilometres
- Distance from City: 7 Kilometres
Sydney
182-196 O'Riordan Street
Mascot NSW 2020
- Distance from Domestic Airport: 1 Kilometre
- Distance from International Airport: 4.5 Kilometres
- Distance from City: 11 Kilometres
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